Position Announcement
User Services Representative
National Snow and Ice Data Center
Boulder, Colorado
This position will remain open until filled.
For further information and to apply, please go to:
http://nsidc.org/about/jobs/nsidc22.html
The National Snow and Ice Data Center (NSIDC) of the Cooperative
Institute for Research in Environmental Sciences (CIRES), at the
University of Colorado, Boulder, seeks applicants for the position of
User Services Representative.
The NSIDC User Services Office (USO) is an information service for
NSIDC's scientific user communities. The User Services Representative
responds to email and telephone calls from users, ranging from experts
to laypeople, providing information, answering questions, and solving
problems related to NSIDC's data holdings and services. User Services
Representatives work closely with scientists and data management staff
to ensure that all inquiries have been satisfied. User Services
Representatives also serve on internal and external groups, representing
the user perspective in product development, and maintain detailed
product and scientific knowledge in assigned areas. User Services
Representatives represent NSIDC at conferences to support users and
promote NSIDC's data and services. The position reports to the User
Services Lead.
Duties include handling user inquiries, product development, discipline
awareness, and public outreach. Applicants must meet the required
qualifications:
- Bachelor's degree, preferably in an earth science discipline,
- Two years of relevant experience,
- Strong oral and written communication skills,
- Aptitude for problem solving and attention to detail,
- Training or experience in using remotely sensed data and satellite
image analysis,
- Familiarization with data visualization packages,
- Ability to clearly communicate scientific and technical information,
- Ability to organize, manage, and track simultaneous and continuing
unresolved tasks,
- Ability to provide efficient and thorough customer support and
satisfaction,
- Ability to work on multiple teams that have diverse missions and
operating styles,
- Ability to work independently, and
- Ability to work in an unstructured, collaborative environment.
The position will be filled as a Professional Research Assistant at the
University of Colorado, Boulder and will be eligible for employee
benefits. The job will remain open until filled.
To apply, please email, mail, or fax the job code NSIDC-22, a letter of
interest, full resume, salary history, and names and contact information
of three references to:
CIRES Human Resources
Job Code NSIDC-22
216 UCB
Boulder, CO 80309-0216
Phone: 303-492-1149
Email: jobs [at] cires.colorado.edu